Antikaynena st., 38-322, 185035, Petrozavodsk, Russia
Phone number: +79027724169
Frequently Asked Questions
Please read our FAQ before sending us a message.
The delivery charge depends on the total weight of your order and your location. It is calculated automatically in the cart while you proceed with placing your order. If you have additional questions please contact us
1) PayPal (both account balance and Credit Card). You can use this method even if you do not have a PayPal account yet.
2) Bank Transfer (We will send you the details upon your inquiry)
Delivery time with standard postal shipping from Russia is 15-35 business days depending on your location and the season.
Europe: 12-20 business days
Canada: 15-25 business days
USA: 12-25 business days
Latin America: 20-35 business days
South America: 20-35 business days
Australia: 15-35 business days
Asia: 15-35 business days
Middle East: 20-35 business days
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
After we receive your order and provided that it is paid for it gets on the shipping queue and is handled buy our warehouse within 3 business days. We carefully wrap and package it ensuring its safety in the transportation and bring it to the courier for shipping. When the order is shipped we provide you with the tracking number for you to track your parcel. Since the shipping is international your signature is required to received it for security purposes.
Please contact us and we will help you to place the order.
If you have any problems with your order, you should contact us within 7 days after you received the parcel. We will not address any issues brought to us after this timeframe.
Please keep all packaging (bubbler, envelope, bags, and tags) to provide us documentation that we will need to determine what happened with your order. We will not be able to process a refund, exchange, resend without this information and if the item was used by you. To provide the proof of defect of the item received take the photo of the damaged product and send them to us. 10% restocking fee will be charged for the items returned because you don’t longer need them. Refund is issued (excluding shipping charges) only after the items arrive back to our warehouse if another option wasn’t agreed on.
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