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    Frequently Asked Questions

    The delivery charge depends on the total weight of your order and your location. Shipping with standard post is calculated automatically in the cart while you proceed with placing your order. If you need expedited shipping (DHL or other options) please contact us to calculate the exact charge. If you have additional questions please contact us.

    1) Credit / Debit Card through Sripe payment platform.

    2) Bank Transfer. We will send you the details upon your inquiry.

    Standard delivery time via national postal services from Russia (the cheapest option) is 15-35 business days depending on your location and your order weight.

    Europe: 12-20 business days
    Canada: 15-25 business days
    USA: 12-25 business days
    Latin America: 20-35 business days
    South America: 20-35 business days
    Australia: 15-35 business days
    Asia: 15-35 business days
    Middle East: 20-35 business days

    Expedited shipping with DHL takes 3-10 business days.
    Please contact us to get a quotation for your order.

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

    If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL).  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

    After we receive your order and provided that it is paid for it gets on the shipping queue and is handled buy our warehouse within 3 business days. We carefully wrap and package it ensuring its safety in the transportation and bring it to the courier for shipping. When the order is shipped we provide you with the tracking number for you to track your parcel. Since the shipping is international your signature is required to received it for security purposes.

    Please contact us and we will help you place the order.

    If you have any problems with your order, you should contact us within 7 days after you received the parcel. We will not address any issues brought to us after this timeframe.

    Please keep all packaging (bubbler, envelope, bags, and tags) to provide us documentation that we will need to determine what happened with your order. We will not be able to process a refund, exchange, resend without this information and if the item was used by you. To provide the proof of defect of the item received take the photo of the damaged product and send them to us. 10% restocking fee will be charged for the items returned because you don’t longer need them. Refund is issued (excluding shipping charges) only after the items arrive back to our warehouse if another option wasn’t agreed on.


    Artellect Limited Units A-C, 25/F., Seabright Plaza, No. 9-23 Shell Street, North Point, Hong Kong

    Phone number: +12029647578